Enterprise AI customer support

AI Customer Support Agents That Resolve Issues, Not Just Answer Questions

ORVOCO is an enterprise AI customer support platform. Its AI agents understand your business, connect to your systems and resolve customer issues across website chat, WhatsApp, voice and your Android and iOS apps.

Request a Demo See how it works
  • Website chat
  • WhatsApp
  • AI voice
  • Android & iOS apps
Support AgentWebsite chat
Live
  1. Customer issue

    Hi, my payment was deducted but my order hasn't been confirmed.

  2. Agent checks your systems
    Payment statusGET /payments/pay_8K2xChecked
    Order statusGET /orders/48213Checked
  3. Verified result
    Payment · ₹2,499Received
    Order · #48213Awaiting confirmation
  4. Resolution

    Your payment of ₹2,499 was received. I've requested confirmation for order #48213, and you'll get an SMS once it's confirmed. You won't be charged twice.

Resolved by AIConfirmation requested · No human needed
Illustrative product preview · sample data
Product preview

See the work behind every resolution

Every conversation shows what the agent understood, which systems it checked, what it did, and when a person stepped in.

  1. Understands intent

    Reads the request in the customer's own words.

  2. Checks live systems

    Calls the API skills you configure.

  3. Acts within permissions

    Only performs actions you allow for each skill.

  4. Hands off with context

    Escalates to your team when a person should decide.

Conversation · Change billing planHanded to human

Customer · WhatsAppI want to move from the annual plan to monthly and get the unused amount back.

Checked subscriptionAnnual plan · 7 months left
Read billing policybilling-policy.pdf · Plan changes
Changed plan to monthlyPermitted action · from next renewal
Partial refundNeeds approval · sent to billing team

Support AgentYour plan switches to monthly at your next renewal. A partial refund needs approval from our billing team, so I've passed your request to them with all the details.

Handed to Priya · Billing teamConversation, account and actions taken are attached.

Illustrative product preview · sample data
What is an AI customer support agent?

Move beyond chatbots. Resolve customer issues with AI agents.

Traditional chatbots respond to predefined questions. ORVOCO AI agents understand customer intent, retrieve business knowledge, connect to live systems and execute permitted actions to help resolve customer issues.

An AI customer support agent is software that reads a customer's request, looks up the business's own knowledge and live data, and takes authorized actions on the customer's behalf, escalating to a person when it should.

ORVOCO at a glance

Category
Enterprise AI customer support platform
What it does
Deploys AI agents that resolve customer issues using your knowledge, APIs and business systems
Channels
Website chat, WhatsApp, AI voice (inbound and outbound), and in-app support in your existing Android and iOS apps
Agent abilities
Answer from approved knowledge, check live data, perform permitted actions, hand off to humans
Management
Dashboard for agents, knowledge, integrations, conversations and analytics
Built for
Support teams in FinTech, e-commerce, SaaS, banking, healthcare and logistics

Traditional chatbot

  • FAQ-based answers
  • Limited context
  • Predefined conversation flows
  • Often requires human intervention for actions

ORVOCO AI agent Agent

  • Business-aware responses
  • Knowledge and live data access
  • Configurable API skills and authorized actions
  • Human escalation when needed
Platform

Everything you need to automate customer support

Six building blocks that take an agent from your documents and APIs to resolved conversations.

AI Knowledge Base

Connect documents, FAQs, policies and website content so agents respond from approved business knowledge.

Business Integrations

Connect APIs and business systems to retrieve live information and perform permitted operations.

AI Support Automation

Automate common support workflows and resolve repetitive customer issues end to end.

Omnichannel Support

Deploy the same agent on website chat, WhatsApp and voice, and inside your existing Android and iOS apps.

Human Handoff

Escalate issues when the AI needs human assistance, with the full conversation context preserved.

AI Agent Studio

Configure instructions, behavior, skills and permissions, then preview and test responses before publishing.

Channels

One AI platform. Multiple customer touchpoints.

The same agent, knowledge and skills answer wherever your customers reach you.

Website Chat

An embedded support widget for real-time customer conversations.

WhatsApp

AI support on a channel your customers already use every day.

AI Voice

Inbound customer calls, plus automated business calling and follow-ups.

Mobile Apps

In-app support inside your existing Android and iOS apps.

One ORVOCO agent behind every channelOne knowledge base · one set of skills · one inbox

Example workflows

From customer question to issue resolution

Four common support requests, and the path an ORVOCO agent takes through your systems to close each one.

Payment support

  1. 1Customer reports a payment issue
  2. 2AI checks payment status
    check_payment_status
  3. ✓AI provides the verified status and next steps

Order tracking

  1. 1Customer asks about an order
  2. 2AI retrieves order information
    get_order_status
  3. ✓AI shares the delivery status

Subscription management

  1. 1Customer asks to modify a subscription
  2. 2AI checks the subscription
    get_subscription
  3. ✓AI executes a permitted action or escalates

Refund request

  1. 1Customer requests a refund
  2. 2AI checks the policy and order
    get_order_status
  3. ✓AI initiates an authorized request or hands it to a human
Dashboard

Manage your AI support operation from one dashboard

Configure AI agents, connect business systems, monitor customer conversations, and understand how your AI support operation is performing, all from one place.

ORVOCO dashboardIllustrative · sample data

Overview

Last 7 days · all channels

Conversations
1,240
Sample value
Resolved by AI
1,032
Sample value
Handed to a human
86
Sample value

Conversations by outcome Sample data

Resolved by AIHanded to a human

Illustrative product preview. All names, numbers and conversations are sample data, not real customers or results.

AI voice agents

Bring AI support to phone conversations

Extend customer support beyond chat with AI voice agents that handle inbound calls, answer customer questions, support follow-ups and assist with business calling workflows.

Voice agent · Inbound support lineOn call
+91 98•• •• 4417
Inbound · returning customer
02:14
Call summaryReschedule requested. Availability checked; Thursday 4:30 PM confirmed. SMS sent.
Transfer to human
CallerI need to move my appointment from tomorrow, something came up.
AgentNo problem. Would Thursday at 4:30 PM work instead?
Checked availabilityAppointments API · 3 open slots
CallerThursday works.
AgentDone. You're booked for Thursday at 4:30 PM and I've sent a confirmation by SMS.
Illustrative call · sample data

Inbound AI calling

  • Handle incoming customer support calls
  • Respond using business knowledge
  • Retrieve relevant information
  • Escalate when required

Outbound AI calling

  • Follow-ups and reminders
  • Customer notifications
  • Business coordination
Request a voice agent demo
How ORVOCO works

Get your AI support agent up and running

Four steps from your existing knowledge and systems to a live agent.

  1. 1

    Connect your knowledge

    Add documents, FAQs, policies and URLs.

  2. 2

    Connect your systems

    Configure APIs and permitted business actions.

  3. 3

    Configure your agent

    Set instructions, behavior, skills and escalation rules.

  4. 4

    Deploy and improve

    Launch across supported channels and monitor outcomes.

Solutions

AI customer support built for your business

The same platform, configured with the knowledge and skills your industry's support teams rely on.

FinTech

AI agents for payment status, transaction queries and account-related support.

E-commerce

AI agents for orders, delivery updates, returns and refunds.

SaaS

AI agents for account support, subscriptions and product questions.

Banking

AI agents for account questions, service request tracking and product information.

Healthcare

AI agents for appointment scheduling, reminders and general patient service questions.

Logistics

AI agents for shipment tracking, delivery changes and pickup coordination.

Integrations

Connect AI agents to your business systems

ORVOCO agents connect to business APIs and systems to retrieve live information and perform authorized operations.

Payments

Payment and transaction status

check_payment_status

Orders

Order, delivery and return data

get_order_status

CRM

Customer profile and history

get_customer
ORVOCO agent

Calls your systems through skills you define, with read, write or approval permission for each skill.

Subscription systems

Plans, renewals and changes

change_plan

Appointment systems

Availability and bookings

check_availability

Custom APIs

Your internal REST endpoints

create_refund_request

These are categories of systems ORVOCO connects to through your APIs, not a list of named partner integrations.

Discuss your systems with us
Business value

Make customer support more useful, efficient and measurable

Resolve repetitive issues

Agents close routine requests like order status and payment checks using your live data.

Support more channels

Offer the same quality of help on website chat, WhatsApp, phone and in your apps.

Reduce manual work

Your team receives escalations with the context and actions already taken.

Understand outcomes

See what was resolved, what was escalated and which issues keep coming back.

Pricing

Pricing built around your support operation

ORVOCO is priced for each business based on the channels you deploy and the support volume you handle. Request a demo and we'll prepare a quote for your use case.

Get a quote

What your quote is based on

  • Channels: website chat, WhatsApp, voice, mobile apps
  • Number of AI agents and conversation volume
  • Business systems and API skills to connect
  • Voice calling needs, inbound and outbound
Resources · FAQ

Questions about AI customer support agents

Can't find your answer? Request a demo and ask the team directly.

What is an AI customer support agent?

An AI customer support agent is software that understands a customer's request, looks up the business's own knowledge and live data, and takes permitted actions to resolve the issue. ORVOCO agents work across website chat, WhatsApp, voice and your Android and iOS apps, and hand the conversation to a person when they should.

How is an AI agent different from a chatbot?

A traditional chatbot follows predefined flows and answers FAQs. An ORVOCO AI agent understands intent, retrieves approved business knowledge, checks live systems through configured API skills, performs authorized actions, and escalates to a human when needed.

Can ORVOCO resolve customer issues?

Yes. ORVOCO agents can resolve issues that depend on information or actions your systems expose, such as checking a payment, sharing an order status, changing a subscription or starting a refund request, within the permissions you configure. Anything outside those permissions is escalated to your team.

Can ORVOCO connect to our business APIs?

Yes. You connect business APIs and define skills, such as check payment status, get order status or create refund request. For each skill you choose whether the agent may read data, perform an action, or needs human approval.

Which channels can ORVOCO support?

ORVOCO agents can be deployed on website chat through an embedded widget, on WhatsApp, inside your existing Android and iOS apps as in-app support, and on the phone as AI voice agents for inbound calls and outbound follow-ups.

Can ORVOCO work inside our existing Android and iOS apps?

Yes. ORVOCO agents can be integrated into your existing Android and iOS apps, so customers get in-app support from the same agent, knowledge and skills that power your website chat, WhatsApp and voice channels. Conversations from the apps appear in the same ORVOCO inbox and analytics.

Can the AI hand off conversations to human agents?

Yes. When a request needs a person, or falls outside the agent's permissions, ORVOCO hands the conversation to your support team with the full conversation and the actions already taken.

Can businesses customize AI agent behavior?

Yes. In AI Agent Studio you set instructions, tone and response length, choose skills and permitted actions, define escalation rules, and test responses in a sandbox before publishing.

How much does ORVOCO cost?

ORVOCO is priced for each business based on the channels you deploy, the number of agents, your conversation volume and the systems you connect. Request a demo and the team will prepare a quote for your use case.

How can I request a demo?

Select Request a Demo on this page and fill in the short form with your company name, website, industry and work email to request your ORVOCO workspace. From there you can connect your knowledge and systems and set up your AI agent.

Request a demo

See what AI customer support could resolve for your business

Explore how ORVOCO can connect your knowledge, systems and customer support channels through AI agents.

  1. Create your workspaceTell us your company, website, industry and work email.
  2. Connect knowledge and systemsAdd your documents and the business APIs your agent can use.
  3. Set up your AI agentConfigure instructions and permissions, test, then launch.

Create your ORVOCO workspace

Get started with your AI customer support agent in just a few steps.

By continuing, you agree to our Terms of Service and Privacy Policy.

Request a Demo